Abstract
- We apply the IS Success Model to the domain of public administration in Germany to formulate an alternative approach as well as a matching scoring model to overcome the prevailing political prioritization of public service processes. The proposed score that had been developed and explained already in previous work, is evaluated in six case settings in this contribution, featuring four administrative levels, using three different methods and two views on implementation. Moreover, an appropriate application software to calculate the score is proposed and the results of the evaluation in the context of usability is discussed. Finally, potential developments as well as future research suggestions frame the paper.